Last updated October 2026 · 2 min read
Do you sell to individuals?
Our pricing and terms are built for businesses. Individuals can request a quote for larger purchases, but wholesale accounts require a registered business.
Are you an authorized reseller?
Yes. We hold direct or authorized distribution accounts with every brand we sell, including HP, Brother, Canon, DJI, Apple, Samsung, Sony and more. Every unit is genuine and carries the manufacturer warranty for its region.
Is there a minimum order?
Minimums vary by product line and are shown on each quote. Many lines can be ordered by the case; mixed orders are welcome.
Do products include the manufacturer warranty?
New units carry the standard manufacturer warranty for the region of sale. Open-box and refurbished units carry the coverage stated on the quote. See the Warranty page.
Can you provide serial numbers before shipping?
Yes. Serial number lists are provided with every invoice and can be sent before dispatch on request.
Do you ship to the United States?
Yes. We ship to the US with customs paperwork prepared. See Cross-border & export for duties and Incoterms.
Can you ship directly to my customer or to an Amazon FBA warehouse?
Yes. We can drop-ship to an end customer or prepare shipments to marketplace fulfilment centres. Labelling requirements must be supplied with the order.
How do I get pricing?
Send model numbers and quantities through the contact form. Quotes are usually returned within one business day and are valid for the period stated on the quote.
What payment methods do you accept?
Wire transfer, Interac e-Transfer (Canada) and major credit cards. Approved accounts may qualify for net terms. See Payment terms.
What if a unit arrives damaged or dead on arrival?
Report it within the DOA window listed under Returns & RMA. We will repair, replace or credit the unit.
More questions
Can I visit your warehouse?
Yes, by appointment. Pickups and visits are scheduled during business hours.
Do you offer product samples?
For larger planned orders, we can sell a single evaluation unit at wholesale price before you commit to volume.
Can you source a product you don't list?
Often, yes. Send the MPN and quantity and we will check our authorized distribution accounts.
How do I check the status of my order?
Reply to your order confirmation email or contact your account manager. Tracking numbers are emailed when the order ships.
Do you sell end-of-life or discontinued models?
When available, yes. Discontinued stock is clearly marked on quotes and usually carries the remaining manufacturer warranty.
Do you offer French-language support?
Yes. Our Montreal team handles orders and support in English and French.
Can I pay in US dollars?
Yes. We quote and invoice in CAD or USD; the currency is fixed when the quote is issued.
Do you work with government and school purchasing?
Yes. We can register as a vendor, quote against RFQs and supply the documents procurement teams require.