APCWarranty & Support Extensions

x Next Business Day - On-site - Maintenance - Parts & Labor - Physical

Part # Wadvprime-px-24UPC 7835551173230.1 lb

Addon
1 license(s)
1 year(s)
Service time (hours x days): 24x7
On-site support

Special orderPrice on request

Reply within 1 business day
Volume & business pricing
Shipping across Canada & US

Overview

Comprehensive escalation and corrective actions process

In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.

Corrective maintenance

As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.

Free firmware upgrades

Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.

Functional verification

During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.

Logistics coordination

APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.

On site troubleshooting

While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.

Proactive monitoring

By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.

System cleaning

Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware.

Written summary report

APC project managers will provide you with written reports to keep you informed of the progress of your project.

Service Plans Features & Benefits

Serviceability

Parts included or available at a discount

Replacements parts & components are included or available at a discount. Please see the statement of work for service specifics.

Labor and travel expenses included

Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.

Experienced Certified Field Service Engineer

Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.

Technical support

Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.

Service Summary Report

Provides a detailed report of work performed including recommendations for service to ensure optimal performance

Specifications

Features

License quantity: 1 license(s)
Product type: Addon
Service time (hours x days): 24x7
Number of years: 1 year(s)
On-site support: Yes
Remote desktop support: Yes
Troubleshooting: Yes
Parts, labour & shipping included: Yes
Technician visit with spares kit: Yes
Repairs performed onsite: Yes
Periodic product upgrades: Firmware
Parts replacement: Yes
Coverage area: Andorra, United Arab Emirates, Afghanistan, Antigua and Barbuda, Anguilla, Albania, Armenia, Netherlands Antilles, Angola, Argentina, Austria, Australia, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, The Democratic Republic Of Congo, Central African Republic, Congo, Switzerland, Côte d'Ivoire, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Serbia and Montenegro, Cuba, Cyprus, Czech Republic, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Western Sahara, EMEA, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, France, Gabon, United Kingdom, GCN, Grenada, Georgia, French Guiana, Ghana, Gibraltar, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guyana, Hong Kong, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, India, Iraq, Iran, Iceland, Italy, Jamaica, Jordan, Kenya, Cambodia, Saint Kitts And Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, LAM, Lebanon, Saint Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Morocco, Moldova, Madagascar, Macedonia, Mali, Myanmar, Mongolia, Martinique, Mauritania, Malta, Mauritius, Malawi, Mexico, Malaysia, Mozambique, Namibia, Niger, Nigeria, Nicaragua, Netherlands, Norway, Nepal, New Zealand, Oman, Panama, Peru, Papua New Guinea, Philippines, Pakistan, Poland, Puerto Rico, Portugal, Paraguay, Reunion, Romania, Russia, Rwanda, Saudi Arabia, Sudan, Sweden, Singapore, Slovenia, Slovakia, Sierra Leone, Senegal, Somalia, Suriname, El Salvador, Turks And Caicos Islands, Chad, Togo, Thailand, Tajikistan, Turkmenistan, Tunisia, TP, Turkey, Trinidad and Tobago, Taiwan, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent And The Grenadines, Venezuela, U.S. Virgin Islands, Vietnam, XF, Yemen, Mayotte, South Africa, Zambia, Zimbabwe
Compatibility: Symmetra PX UPS 40kVA 40 and/or PDU