(1) Year Advantage Prime Service Plan for (1) In Row ACRD Half Rack 10kw

Comprehensive escalation and corrective actions process

In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.

Consumables replacement

From air filters and fuses to fans and capacitors, APC will replace all parts on the system that expire as a result of normal wear and tear.

Corrective maintenance

As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.

Free firmware upgrades

Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.

Functional verification

During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.

Labor and travel expenses included

Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.

Logistics coordination

APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.

On site troubleshooting

While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.

Parts included

Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.

Proactive monitoring

By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.

Written summary report

APC project managers will provide you with written reports to keep you informed of the progress of your project.

Serviceability

Flexible on site response times

Choose an on site response time that best meets your business requirements and budget

Labor and travel expenses included

Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.

Onsite diagnostics & repair

While on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.